Refund and Returns Policy

Effective Date: January 17, 2025

At LuxuryBathChic, we are committed to providing you with high-quality products and a satisfying shopping experience. Our Refund and Returns Policy is designed to be fair and transparent, ensuring that you are confident in your purchases from luxurybathchic.com. This policy outlines the terms and conditions under which you may return products and receive refunds or exchanges.

1. General Return Guidelines

  • Return Window: You may return eligible products within 30 days of the original purchase date. This 30-day period allows ample time to assess your purchase and decide if it meets your needs.

  • Condition of Returned Items: To be eligible for a return, all items must be returned in their original condition, unused, uninstalled, and in the original packaging, with all included tags, labels, manuals, and accessories intact. Items showing signs of wear, damage, or tampering will not be accepted.

  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt) is required for all returns. Please retain this information for your records.
    * Return Authorization Number (RAN): Before returning any item, you must obtain a Return Authorization Number (RAN) from our customer service team. Returns without an RAN will not be processed.

  • Return Shipping: Unless the return is due to our error (e.g., wrong product shipped, defective product), you are responsible for all return shipping costs. We recommend using a trackable shipping service and insuring your return, as we cannot be held responsible for lost or damaged items during transit.

2. Non-Returnable Items

  • Certain items are not eligible for return. These include, but are not limited to:

    • Personalized or Customized Items: Products that have been personalized, customized, or altered to your specifications cannot be returned unless they are defective.

    • Hygiene and Sanitary Products: For hygiene reasons, certain personal care products, like open-packaged items that touch the skin, cannot be returned.

    • Final Sale Items: Products marked as “Final Sale” or “Clearance” cannot be returned unless they are defective.

    • Installed or Used Items: Once products have been installed or used, they are generally not eligible for return, unless covered by our warranty (see warranty section below).

    • Gift Cards: Gift cards are non-returnable and non-refundable.

    • Discontinued Items: Products that have been discontinued and no longer available for sale are not eligible for return.
      * Damaged Items: Damages caused by neglect, misuse, or improper installation are not subject for return or refunds.

3. How to Initiate a Return

  • Step 1: Contact Customer Service: Contact our customer service team by emailing us at info@luxurybathchic.com or calling us at 808-261-4223 to request a Return Authorization Number (RAN). Please provide your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Receive RAN and Instructions: Our customer service team will review your request and issue a RAN along with detailed return shipping instructions, including our return address.

  • Step 3: Package and Ship the Return: Carefully package the item(s) you are returning, including all original packaging and accessories. Clearly write the RAN on the outside of the package. Ship the return using a trackable shipping method.

  • Step 4: Processing the Return: Once we receive your return, it will be inspected. If the return meets all eligibility criteria, we will proceed with the refund or exchange.

4. Refunds

  • Refund Methods: Refunds will be processed using the same payment method that was used for the original purchase. For example, if you paid using a credit card, the refund will be credited to that credit card.

  • Refund Timeframe: Once your return is approved, please allow 7-10 business days for the refund to be credited to your account. Processing times may vary depending on your payment provider.

  • Partial Refunds: If you return part of an order, you will receive a refund for the item(s) returned, less any applicable discounts or promotions. Shipping costs are non-refundable, unless the return is due to our error.

  • Restocking Fee: In certain circumstances (such as a high volume of returns from a single customer or items returned outside of the 30 day window), we reserve the right to charge a restocking fee (not exceeding 10% of the item’s purchase price). This will be communicated to you prior to processing your return.

5. Exchanges

  • Exchange Eligibility: Exchanges are generally processed for the same item only (e.g., if you receive a defective product and want a replacement) and are subject to product availability.

  • How to Request an Exchange: To request an exchange, contact our customer service team at info@luxurybathchic.com. We will assess your request and provide instructions on how to proceed.
    * Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement to be sent to you free of charge, or if a replacement is unavailable, we will refund the purchase amount.

6. Warranty

  • Manufacturer’s Warranty: Certain products may be covered by the manufacturer’s warranty, which details specific coverage and timelines. Please refer to your product’s packaging or manual for further information.

  • Our Limited Warranty: LuxuryBathChic provides a 90-day limited warranty against manufacturing defects, starting from the original date of purchase. This warranty does not cover damages caused by accidents, misuse, abuse, neglect, improper installation, modifications, normal wear and tear, or any other damages that are not direct results of manufacturing defects.

  • Warranty Claim: To make a warranty claim, please contact our customer service team at info@luxurybathchic.com with proof of purchase, a description of the issue, and supporting photos or videos.

  • Warranty Process: Upon receipt of your warranty claim, we will assess the issue and, at our discretion, may replace or repair the item. We may also opt to provide a full or partial refund.
    * Warranty limitations: We reserve the right to void warranty if there is abuse or negligence during product installations.

7. Exceptions

  • We may offer exceptions to this policy on a case-by-case basis if unique circumstances arise. Decisions in such situations will be at the sole discretion of LuxuryBathChic.

8. Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us:

9. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and your continued use of our website and services constitutes your agreement to these terms. We recommend reviewing this policy regularly for updates.