Sales Policy

Effective Date: January 17, 2025

This Sales Policy outlines the terms and conditions applicable to all purchases made through the LuxuryBathChic website, luxurybathchic.com. By placing an order with us, you agree to be bound by this Sales Policy. We are committed to providing a seamless and secure shopping experience.

1. Order Placement and Acceptance

  • How to Order: You can place an order by browsing our website, adding products to your cart, and completing the checkout process.

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order; it is simply confirmation that we have received it.

  • Order Acceptance: An order is considered accepted by us when we ship the ordered products to you. We reserve the right to reject or cancel any order for any reason, including, but not limited to, unavailability of products, inaccuracies in pricing or product descriptions, or suspicion of fraudulent activity.

  • Order Modifications/Cancellations: Once an order has been placed, modifications or cancellations may not always be possible. Please contact us immediately if you need to make changes to your order, and we will do our best to accommodate your request. However, once an order has been processed for shipping, it can’t be modified.

2. Pricing and Payment

  • Pricing Accuracy: We strive to ensure that all prices displayed on our website are accurate. However, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel your order and provide a full refund.

  • Payment Methods: We accept various payment methods, including major credit cards, debit cards, and other secure payment options. Payment must be received in full before your order can be shipped.

  • Currency: All transactions are processed in US Dollars.

  • Taxes: Applicable sales tax will be added to your order based on your shipping address.

  • Promotions and Discounts: We may occasionally offer promotions and discounts. These offers are subject to specific terms and conditions and may be changed or discontinued at any time without notice.

3. Shipping and Delivery

  • Shipping Options: We offer various shipping options, including standard, expedited, and international shipping. Available shipping methods will be displayed during the checkout process.

  • Shipping Costs: Shipping costs vary based on the selected shipping method, the weight and dimensions of the items ordered, and your shipping location. These costs will be calculated and displayed at checkout.

  • Delivery Timeframes: We aim to process and ship all orders within 1-2 business days. Delivery times will vary based on your location and the chosen shipping method. Estimated delivery times are provided for informational purposes only and are not guaranteed.

  • Shipping Address: It is your responsibility to provide a complete and accurate shipping address. We are not responsible for any delays or misdelivery resulting from incorrect or incomplete shipping information provided by you.

  • International Shipping: For international orders, please be aware that your order may be subject to customs duties, taxes, and other import fees, which are your responsibility to pay.

  • Tracking: We will provide tracking information for all shipped orders. You can track the progress of your shipment using the tracking number provided in your shipping confirmation email.

4. Returns and Exchanges

  • Return Eligibility: We accept returns for eligible products within 30 days of the date of purchase. To be eligible for a return, products must be in their original condition, unused, with all original packaging, tags, and accessories included.

  • Non-Returnable Items: Certain items are not eligible for return, including, but not limited to, personalized items, items marked as final sale, and items that have been used or damaged by the customer.

  • How to Initiate a Return: To initiate a return, you must contact our customer service team at info@luxurybathchic.com to obtain a Return Authorization Number (RAN). Returns without an RAN will not be accepted.

  • Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong product shipped, damaged product).

  • Refunds: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be credited to the original payment method. Please allow 7-10 business days for your refund to appear in your account.

  • Exchanges: We may be able to process exchanges for the same item if the original item is defective. Exchanges are subject to product availability. Please contact us at info@luxurybathchic.com to inquire about exchanges.

5. Product Warranty

  • Manufacturer’s Warranty: Some products may be covered by a manufacturer’s warranty. Please refer to the product packaging or documentation for information about the manufacturer’s warranty.

  • Our Warranty: We offer a limited warranty against manufacturing defects for a period of 90 days from the date of purchase. This warranty does not cover damages resulting from misuse, abuse, negligence, or unauthorized modifications.

  • Warranty Claims: To make a warranty claim, please contact our customer service team at info@luxurybathchic.com with proof of purchase and a detailed description of the defect.

6. Customer Service

If you have any questions about our Sales Policy, orders, or products, please contact our customer service team. We are here to assist you.

7. Changes to this Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Changes will be effective immediately upon posting to our website. Please check this Sales Policy regularly for updates. Your continued purchases on our website signify your acceptance of these revised terms.